Employment


Topic: Open Interview

Date: Saturday 12/2/2017

Time: Check-in starts at 8:30 am, Interview starts at 9:00 am

Where: 4050 S. Avenue 4 ½ E

                Yuma, AZ 85365

Positions available: Front Desk, Adoption Counselor, Kennel Technician, Thrift Store Manager

Interviewers: Jim Gray-HR Manager, Lana Shapiro-Director of Development, Irene Hicks-Shelter Manager

Requirements: Reliable Transportation, Working weekends, Pre-employment drug screen, No Felonies

 

                The Humane Society of Yuma will be conducting open-interviews this Saturday December 2nd. Please arrive at 8:30 am to fill out the application. Interview will begin promptly at 9:00 am. Late applicants will not be accepted.

If you have any questions, please contact Jim at jgray@hsoyuma.com (no phone calls please)

 

Job Title: Kennel Technician

Reports to: Shelter Manager

Job Purpose:

The primary function is to perform routine animal care and related duties at the animal shelter.  The work is physically fast paced and requires the ability to multi-task.  Duties include cleaning and maintaining kennel areas, receiving and assessing of animals brought in to the shelter, administer medications and vaccines, properly and humanely restrain animals for treatment; visually check every animal daily and be able to recognize signs of common illness, injury and/or behavior issues.  Maintain accurate records for animals in the shelter, and perform humane animal euthanasia.  Technicians are expected to carry out daily assignments, follow through on all issues, and use independent judgment and training to take appropriate actions to deal with standard recurring situations.

 

Essential Duties and Responsibilities:

 

  • Responsible for the compassionate care of animals to include proper cleaning of kennels and facility, basic animal handling and socialization, evaluating animal's behaviors, proper and humane restraining of animals for treatment, monitoring health issues, computer data entry and customer service
  • Performs shelter duties including receiving animals brought to the shelter, escort visitors to the lost and found kennel for reclaiming animals
  • Observe shelter animals for any unusual symptom(s) that may be indicative of a medical or behavioral problem and report to the Shelter Manager
  • Performs humane euthanasia, when required
  • Responsible for laundry which includes washing, drying and folding towels and bedding
  • Always promote a humane and caring attitude toward all animals
  • Maintain the confidentiality of all information regarding the animals in our care
  • Follow established procedures governing safe work practices; to perform duties in a manner which assures the safety of oneself and others
  • Perform duties in a manner which encourages contributions and business for HSOY
  • Always treat people and animals with respect, contribute to effective teamwork, promote staff cooperation, and foster public relations beneficial to HSoY
  • Assist with adoptions when needed
  • Other duties, as assigned

 

Necessary Knowledge, Skills, and Abilities:

 

  • Ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as, aggressive tendencies using established procedures and protocol
  • Basic Computer literacy with the ability to quickly learn software specific to animal shelters
  • Handle animals safely, effectively and humanely
  • Clean kennels efficiently and effectively
  • Ability and initiative, working with minimal supervision
  • Must have the ability to multi-task in a fast paced environment
  • Organizational skills, multi-tasking ability and the capacity for working well under pressure
  • Deal courteously with the public
  • Must be able to work independently, as well as, in a team environment

 

Qualifications:

  • High school diploma or equivalent
  • Animal husbandry experience, preferred
  • Computer literate
  • Ability to communicate effectively
  • Must have a valid driver’s license and reliable transportation
  • Must have a flexible schedule and be able and willing to work weekends and holidays

 

Physical Demands and Abilities:

  • Frequently required to stand, sit, walk, run, jump, bend, twist, balance, stoop, kneel, crouch or crawl; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls.
  • Frequently lift and/or move up to 50 pounds.
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to work in varying temperatures and climate change

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to noxious odors, fumes or airborne particles; toxic or caustic chemicals.  Exposure to animal diseases and in the presence of injured, vicious, or frightened animals and potentially volatile situations which can present risk of violence or injury. The noise level in the work environment is usually moderate to occasionally loud. 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job Title: Adoption Counselor

Reports to:   Adoptions Supervisor

Summary:  Assist the public in making appropriate adoption matches, conduct adoption and behavioral consultations, as needed. Assemble adoption literature packets for adoption consultations.  Review adoption application with potential adopter and assists the adopter in knowing animal’s specific traits that have been identified as concerning. Conduct all post-consultation activities prior to and following the adoption.  Consult with owner in animal surrender situations.  Must have the ability to work both cooperatively in a team environment, as well as, independently. 

Essential duties and responsibilities:

  • Perform pet consultations to include interacting with the prospective adopters to find out what they are looking for in an animal and make suggestions as to the best possible match
  • Counsel new pet owners on characteristics of the animals care and behavior
  • Facilitate the adoption process by helping people through the process, reviewing the application and making decisions to finalize or deny an adoption, and communicating with the potential adopter in such a manner that maintains a courteous and friendly attitude even when declining an adoption request
  • Organize adoption paperwork by maintaining a complete file of actions associated with the adoption ensuring accuracy and entering that information into shelter software program
  • Advise pet owners who are attempting to surrender their pets with the goal of keeping their pet in their home
  • Treat all animals humanely, properly, and with compassion at all times, regardless of the situation of circumstance and promoting a humane and caring attitude
  • Develop a working knowledge of all animals available for adoption through hands-on interaction, review of paperwork and database information
  • Develop specific knowledge of each animal currently in the shelter by name, type, age, gender and any breed/mix characteristics and behavioral considerations specific to each animal and their character
  • Assist with the movement of animals from the kennels to the clinic on a daily basis
  • Communicate and coordinate animal transfers to and from Petsmart EAC/ Shelter.
  • Coordinate and complete surgery list for kennel animals.

Additional Petsmart location essential duties and responsibilities:

  • Clean and maintain Petsmart Everyday Adoption Center (EAC), which includes sweeping, mopping, laundry, cleaning windows and walls, and picking up fecal matter.
  • Customer service at Petsmart EAC includes traditional reception work; such as, answering the phone, payment processing, and issuing pet licensing for local municipalities.
  • Communicate and coordinate animal transfers to and from Petsmart EAC/Shelter.
  • Complete medical and behavioral checks of the animals. May need to administer booster shots and medication as needed.

Qualifications:

  • High School Diploma or equivalent required
  • Must be energetic and enthusiastic
  • Computer literate with the ability to quickly learn software specific to animal shelters
  • Must have excellent oral and written communication skills
  • Ability and initiative, working with minimal supervision
  • Flexible with the ability to manage multiple tasks in a fast paced environment
  • Must be able to work independently, as well as, in a team environment
  • Ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as, aggressive tendencies

Physical Demands and Abilities:

  • Frequently required to stand, sit, walk, run, jump, bend, twist, balance, stoop, kneel, crouch or crawl; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls.
  • Frequently lift and/or move up to 50 pounds.
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to work in varying temperatures and climate change

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to noxious odors, fumes or airborne particles; toxic or caustic chemicals.  Exposure to animal diseases and in the presence of injured, vicious, or frightened animals and potentially volatile situations which can present risk of violence or injury. The noise level in the work environment is usually moderate to occasionally loud. 

 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job Title:  Client Services Representative/ Front Desk (Director of First Impressions)

Reports to:  Client Services, Development and Licensing Supervisor

Summary:  Provide welcoming, attentive customer service to our customers through communication and proficiency in all aspects of reception and clerical duties.  Answering incoming calls in a timely professional manner; assist caller with questions and/or transfer calls to appropriate staff member or voicemail.  Greeting and directing walk in customers to the appropriate person and or place.  Assist in pet licensing, animal turnovers, collecting adoption fees, merchandise sales and donations.  Must have the ability to work both cooperatively in a team environment, as well as, independently. 

Essential duties and responsibilities:

  • Answering incoming calls in a timely manner. Direct call to the appropriate staff or to a voice mailbox when associate is unavailable. 
  • Provide caller with information such as the facility address, directions to the facility, company fax number, company website, and other relevant information related to the shelter.
  • Acknowledge and greet each customer promptly in a professional, courteous  manner
  • Assist with the purchase and processing of animal licensing, adoption fees, animal surrenders, donations, fundraising or retail merchandise sales or other services provided by the shelter.
  • Must be able to collect fees, make change, process credit card transactions; ensure start-up funds and close out funds balance with daily totals in computer system.
  • Assist with related clerical duties such as billing, photocopying, faxing, and filing.
  • Other assigned tasks, as necessary

Qualifications:

  • High School Diploma or equivalent required
  • Strong organizational skills and attention to detail
  • Exceptional customer service and interpersonal skills both in person and over the phone
  • Handle emotional/controversial situations with professionalism and compassion
  • Handle routine customer complaints and problems
  • Accurately process monetary transactions and issue receipts
  • Computer literate with the ability to quickly learn software specific to animal shelters and possess strong Microsoft Excel knowledge
  • Working knowledge of all types of office equipment and internet proficient
  • Flexible with the ability to manage multiple tasks in a fast paced environment
  • Energetic and enthusiastic
  • Must be able to work independently, as well as, in a team environment

 

Physical Demands and Abilities:

  • Frequently required to stand, sit, walk, bend, stoop, kneel; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls.
  • Occasionally lift and/or move up to 25 pounds.
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to noxious odors, fumes or airborne particles; toxic or caustic chemicals.  Exposure to animal diseases and in the presence of injured, vicious, or frightened animals and potentially volatile situations which can present risk of violence or injury. The noise level in the work environment is usually moderate to occasionally loud. 

 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Job Title: Thrift Store Manager

Reports to:   Executive Director

Summary:  The Thrift Store Manager provides supervision, oversight and management of agency’s thrift store operations to generate revenues to support agency administration & programs. The Manager manages staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls.

Essential duties and responsibilities:

  • Develop and coordinate on-going educational training for staff and volunteers
  • Report monthly on department activities to the Executive Director
  • Order supplies for the Thrift Store
  • Oversee the processing of donated items and manage the rotation of items
  • Contribute to the development of annual revenue projections and meet financial goals

Qualifications:

  • Should have an AA or BA in related field or equivalent work experience
  • Must have 5 years customer service/retail work experience
  • Able to quickly learn software that is specific to animal sheltering and volunteer relations
  • Strong computer skills with the ability to operate spreadsheets and word processing programs, to include proficiency in Excel
  • Ability to manage time and meet required deadlines
  • Ability to work with volunteers from a wide variety of backgrounds
  • Valid Arizona Driver’s license and legally required insurance

Necessary Knowledge, Skills, and Abilities:

  • Must have excellent oral and written communication skills
  • Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach
  • Ability to work independently and in a team setting
  • Ability to maintain a flexible schedule with availability to work weekends and/or evenings, as needed
  • Ability to maintain multiple records and databases
  • Ability to analyze data
  • Must be able to work independently
  • Ability to constantly teach volunteers and the public in a respectable manner
  • Ability to speak in front of large crowds of people and represent HSOY in a professional manner
  • Ability to provide constructive criticism while also offering beneficial information
  • Passion and enthusiasm for the mission of The Humane Society and its clients
  • Demonstrated ability to serve clients in a professional, welcoming, and efficient matter

Physical Demands and Abilities:

 

  • Frequently required to stand, sit, walk, run, jump, bend, twist, balance, stoop, kneel, crouch or crawl; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls. Frequently lift and/or move up to 50 pounds.  Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to work in varying temperatures and climate change

Work Environment:

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to noxious odors, fumes or airborne particles; toxic or caustic chemicals.  Exposure to animal diseases and in the presence of injured, vicious, or frightened animals and potentially volatile situations which can present risk of violence or injury. The noise level in the work environment is usually moderate to occasionally loud. 

 

 

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Email Resume and Cover Letter to Jgray@hsoyuma.com

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