Employment 

Job Title: Director of First Impressions (PART TIME) 

 Reports to: Licensing, Development, and Client Service Coordinator

Summary:  Provide welcoming, attentive customer service to our customers through communication and proficiency in all aspects of reception and clerical duties.  Answering incoming calls in a timely professional manner; assist caller with questions and/or transfer calls to appropriate staff member or voicemail.  Greeting and directing walk in customers to the appropriate person and or place.  Assist in pet licensing, animal turnovers, collecting adoption fees, merchandise sales and donations.  Must have the ability to work both cooperatively in a team environment, as well as, independently. 

Essential duties and responsibilities:

  • Answering incoming calls in a timely manner. Direct call to the appropriate staff or to a voice mailbox when associate is unavailable. 
  • Work as a team leader to ensure staff and customer satisfaction
  • Provide caller with information such as the facility address, directions to the facility, company fax number, company website, and other relevant information related to the shelter.
  • Acknowledge and greet each customer promptly in a professional, courteous  manner
  • Assist with the purchase and processing of animal licensing, adoption fees, animal surrenders, donations, fundraising or retail merchandise sales or other services provided by the shelter.
  • Must be able to collect fees, make change, process credit card transactions; ensure start-up funds and close out funds balance with daily totals in computer system.
  • Assist with related clerical duties such as photocopying, faxing, and filing.
  • Other assigned tasks, as necessary

Qualifications:

  • High School Diploma or equivalent required
  • Strong organizational skills and attention to detail
  • Exceptional customer service and interpersonal skills both in person and over the phone
  • Handle emotional/controversial situations with professionalism and compassion
  • Handle routine customer complaints and problems
  • Accurately process monetary transactions and issue receipts
  • Computer literate with the ability to quickly learn software specific to animal shelters
  • Working knowledge of all types of office equipment and internet proficient
  • Flexible with the ability to manage multiple tasks in a fast paced environment
  • Energetic and enthusiastic
  • Must be able to work independently, as well as, in a team environment

 

Physical Demands and Abilities:

  • Frequently required to stand, sit, walk, bend, stoop, kneel; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls.
  • Occasionally lift and/or move up to 50 pounds.
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

 

 

Job Title: Operations Supervisor (FULL TIME) 

Reports to: Director of Operations

Job Purpose: This position is responsible for overseeing the day to day operations of the shelter and ensuring the safety, upkeep and grooming of the entire facility and its vehicles. He/she will be responsible for overseeing the DOC inmates and their training and tasks. He/she will work in conjunction with the animal care supervisor to ensure kennel staff is following proper protocol and procedures.     

 

Essential Duties and Responsibilities:

  • Makes daily inspection of shelter to ensure work is accomplished, animals are cared for and facility is sanitary and well groomed.
  • Maintains and oversees inmate work program, to include, ensuring HSOY is following all DOC requirements in regards to having inmate crew.
  • Keeps open dialog with DOC to ensure stability of program
  • Monitors safety compliance of staff and volunteers.
  • Supervises incoming animals from animal control and ensures good relations with each municipality.
  • Performs the duties of a kennel staff member as needed.
  • Regularly inspects shelter property for needed repairs and maintenance and secures contractors as necessary to maintain buildings and grounds.
  • Conducts all inventories and ordering of shelter supplies and equipment and assures that appropriate quantities of all supplies are on hand at all times.
  • Maintains all shelter vehicles including ensuring registration and insurance cards valid and present in the vehicles and inventory of fuel cards.

 

Necessary Knowledge, Skills, and Abilities:

 

To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

  • Demonstrate supervisory knowledge to include knowledge of principles and techniques of supervision, motivation techniques, and basic training methods.
  • Knowledge of decision-make techniques, skill in mediating dispute, conflicts and grievances.
  • Knowledge in animal health and well- being to include nutrition needs, knowledge of common animal diseases and skilled at animal first aid and CPR.
  • Familiar with the act of euthanasia and can perform the task in a professional manner.
  • Ability to identify animal species, breeds, ages and sexes.
  • Demonstrated personal communication knowledge to include effective phone skills, effective interviewing techniques, public speaking and ability to communicate effectively in writing and orally.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Knowledge of animal welfare issues in Yuma County.

 

Qualification Requirements:

  • High school diploma is required, Bachelor’s Degree in Animal Husbandry or related field a plus.
  • Experience in the veterinary field, animal husbandry or herd health is a plus.
  • At a minimum of 2 years of upper management leadership.
  • Computer literate in Word, Excel and ability to learn at, in a reasonable amount time, shelter software.
  • Able to operate all vehicles and have a clean driver’s record.

Physical Demands and Abilities:

  • Frequently required to stand, sit, walk, run, jump, bend, twist, balance, stoop, kneel, crouch or crawl; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls.
  • Frequently lift and/or move up to 50 pounds.
  • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Ability to work in varying temperatures and climate change

  To be considered for employment, please email resumes to Kelsey Alford, HR Manager at kalford@hsoyuma.com.

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